Terms of service

Terms of Service – Cuco Japan

Welcome to Cuco Japan. We’re glad you’re here and hope you enjoy our products. By accessing our online store (https://cucojapan.com) and making purchases, you agree to the following Terms of Service. Please read them carefully.

1. General Information
This website is operated by Cuco Japan. Throughout the site, the terms "we", "us", and "our" refer to Cuco Japan. We offer this online store, including all information, tools, and services available, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Purchase Process
By making a purchase on our website, you confirm that:

  • You are of legal age or have the consent of your parent(s)/legal guardian(s).

  • The information provided during the purchase process (name, address, payment) is accurate and up to date.

  • You are authorized to use credit/debit cards or payment methods such as PayPal, Shop Pay, and Google Pay.

  • We reserve the right to refuse orders if we detect any irregularities or violations of our policies.

3. Prices and Payments

  • All prices are listed in euros (€) and include applicable taxes.

  • Payments must be made through our secure platforms: Credit/Debit Cards, PayPal, Shop Pay, or Google Pay.

  • We reserve the right to change prices at any time. However, changes will not affect orders that have already been confirmed.

4. Shipping
Delivery Area: EU territory.

Shipping Options:

  • International Standard: Delivery in 3–7 business days.

Delivery times may vary depending on Correos’ availability and the customer’s address. Once your order is processed, you will receive a shipping confirmation email with a tracking number.

5. Return Policy
At Cuco Japan, we strive to ensure your satisfaction. Here is our return policy:

Period: You have 14 days from receiving the item to request a return.

Conditions:

  • The item must be in the same condition in which you received it—unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

Process:

  • Send your request to info@cucojapan.com.

  • If the return is approved, we will send you a shipping label and detailed instructions.

  • Returns that have not been previously requested will not be accepted.

Damages and Issues:
Inspect your order upon receipt. If you find any defect, damage, or receive the wrong item, contact us immediately so we can resolve it.

Refunds:
Once your return is received and inspected, we will notify you whether the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since our refund confirmation, please contact us at cucojapanesegoods@gmail.com.

Exchanges:
The fastest way to handle an exchange is to return the item and place a new order for the desired product.

Right of Withdrawal (EU):
If you reside in the European Union, you have the right to cancel your order within 14 days of delivery without providing any justification. The same return conditions apply.

6. Website Use
Using our online store for unlawful, fraudulent purposes, or in violation of local or international laws is prohibited. We reserve the right to cancel your access to the site if we detect any misuse.

7. Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect upon being posted on this page. We recommend reviewing this section periodically.

8. Privacy Policy
To learn how we handle your personal data, please refer to our Privacy Policy.

9. Contact
If you have any questions about these Terms of Service, contact us at:

Email: info@cucojapan.com

Thank you for choosing Cuco Japan and trusting in the quality of our products.